Refund policy
Refund Policy
Last updated: 24/07/2026
At Rooted Wellness, we want you to be happy with your purchase. If you're not
completely satisfied, please read our refund policy below.
Returns
You have the right to return your order within 14 days of receiving it, provided that:
- The product is unopened, sealed and unused.
- It is returned in its original packaging.
- It is in a resalable condition.
To request a return, please contact us at info@rooted-wellness.co.uk before sending your item back.
Food Safety
Due to food safety and hygiene regulations, we cannot accept returns or offer refunds for products that have been opened, used or where the protective seal has been broken, unless the item is faulty, damaged or incorrect.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you have received the wrong item, please
contact us within 48 hours of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review your claim and, where appropriate, offer a replacement or full refund.
Refunds
Once we have received and inspected your returned item, we will notify you whether
your refund has been approved. If approved, your refund will be processed to your original payment method within 5–10 working days, depending on your payment provider.
Return Postage
Unless the item is faulty, damaged or sent in error, customers are responsible for the
cost of returning products. We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: info@rooted-wellness.co.uk
Rooted Wellness Ltd